Privacy Policy.

ExtraReps is operated by Ascent Management, LLC (“ExtraReps,” “we,” “us”). ExtraReps helps independent coaches schedule private lessons and helps families and athletes book, pay for and keep track of them. This policy explains what we collect, why, and the choices you have.

Information we collect

• Account details: name, email address, mobile phone number (if you add one), password (stored only as a one-way hash) and whether you are a coach, parent or athlete.
• Athlete details: the athlete name, age, sport and lesson focus a parent or adult athlete enters. Saved athlete profiles are only for athletes 13 or older. For a younger child, the first name or label entered at booking is kept with that booking only; no child profile is created.
• Lesson details: coach schedules, venues, bookings, cancellations, lesson credits and confirmations.
• Payment details: card payments and coach payouts are handled by Stripe. We receive payment status, amounts and the last four digits and brand of a card, but never the full card number. Coaches give their identity and bank details directly to Stripe, not to us.
• Calendar details: if a coach connects Google Calendar, we add booked lessons to the coach’s calendar. We do not read the coach’s other calendar events.
• Device and usage details: sign-in sessions, push-notification registrations, IP address and basic logs used for security and troubleshooting.

How we use it

• To run the service: create accounts, show openings, take bookings and payments, pay coaches, and handle cancellations, refunds and credits.
• To send you lesson messages you asked for or need: verification codes, password resets, booking confirmations, reminders, cancellations and changes, by email, push notification or text message.
• To keep accounts safe: preventing fraud and abuse, rate limiting and investigating problems.
• To meet legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for advertising.

Text messages (SMS)

We text you only if you add a mobile number, verify it, and check the box agreeing to receive ExtraReps lesson texts. Texts are lesson reminders (with a request to reply YES to confirm), cancellations, schedule changes and refund-or-credit choices. Reply STOP to stop or HELP for help at any time. See the Text Message Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the text-message provider that delivers our messages (Twilio), which may process your number solely to send them.

Who we share information with

• Your coach or your family: a coach sees the names, contact details and lesson details of families who book with them; families see their coach’s name, venues and schedule.
• Service providers who work for us under contract and only for running ExtraReps: Stripe (payments and payouts), Twilio (text messages), Resend (email), Google (calendar connection, if a coach turns it on), Apple and Google (push notifications) and our hosting providers.
• Legal reasons: when required by law, or to protect the safety of people or the service.
• Business transfer: if ExtraReps is sold or merged, this information may transfer under the same protections.

Children

ExtraReps accounts are for adults and for athletes 13 or older whom a parent invites. We do not knowingly collect personal information directly from children under 13. A parent may enter a younger child’s first name or label when booking a lesson for that child. If you believe a child under 13 gave us information directly, contact us and we will delete it.

How long we keep it

We keep account and lesson records, including records of the texts and emails we sent you, while your account is open. Payment and tax records are kept as long as the law requires, usually up to seven years. Verification codes and password reset links expire within an hour and are deleted within a day after they expire or are used; the copies inside sent messages are removed too. Replies you text to us are deleted after 90 days.

Your choices

• Update your details in the app at any time.
• Turn off texts by replying STOP, and turn off push notifications in your device settings. Required account emails, such as password resets, cannot be turned off.
• Ask us for a copy of your information, or to correct or delete it, by emailing [email protected]. We may keep records we must keep by law, such as payment records.

Security

We use encrypted connections, hashed passwords, emailed verification codes and limited access to data. No system is perfectly secure, so please use a strong password that you do not use anywhere else.

Changes

If we change this policy, we will update the date above. For important changes we will also tell you in the app or by email.

Contact

Ascent Management, LLC
PO Box 231, Shiner, TX 77984
[email protected]